La société choisie par Canon USA pour gérer son programme de rabais vient de faire faillite. Canon vient d'envoyer à ses clients le message suivant :
November 17, 2008.
Dear Valued Customer,
This is an official message from Canon U.S.A., Inc.
The third-party rebate processing company that was responsible for processing rebate claims and issuing mail-in rebate checks for Canon-brand printer and video products (along with many other products from a number of other companies) filed a Chapter 11 Bankruptcy petition on Friday, November 14. The funds provided to them by Canon U.S.A., Inc. (and other companies) apparently are no longer available to satisfy the rebate checks such company issued on behalf of Canon and other companies. Regrettably, as a result, you should not cash the rebate check you recently received for such products, as it may bounce. We apologize for any inconvenience, delay or confusion this may cause. We are doing everything in our power to promptly rectify the situation.
Accordingly, we request that you take the following actions:
If you are holding or receive a rebate check for printer or video products which is dated on or before November 14, 2008, please do not cash the check, as it may bounce. Please look for updated postings on the Canon U.S.A. website on or about November 21, 2008 for further instruction on how to exchange your check for a new check that you will be able to cash. If you have not yet mailed in your rebate claim materials, please hold such materials until you receive further instruction. We are making new processing arrangements, with a new mail-in address. Please look for updated postings on the Canon U.S.A. website on or about November 21, 2008 for further instruction on where to mail your rebate claim material and how to exchange your check for a new check that you will be able to cash. Check our website later this week for further instructions and contact information for any questions you may have. Again, please do not cash any rebate checks for printer or video products which are dated on or before November 14, 2008, as they may bounce.
We are committed to ensuring that you receive your rebate as soon as possible and that you will continue to have full confidence in Canon U.S.A., Inc.
We apologize again for any inconvenience.
Sincerely, Canon U.S.A., Inc.
[Info] Problèmes pour Canon USA avec son programme de rabais
Re: [Info] Problèmes pour Canon USA avec son programme de rabais
Canon USA a fait une mise à jour de son message sur les problèmes de son programme de rabais aux USA
Dear Valued Customer,
This is an official message from Canon U.S.A., Inc.
The third-party rebate processing company, Continental Promotion Group (CPG), that was responsible for processing rebate claims and issuing mail-in rebate checks for Canon-brand printer and video products (along with many other products from a number of other companies) filed a Chapter 11 Bankruptcy petition on Friday, November 14. The funds provided to them by Canon U.S.A., Inc. (and other companies) are no longer available to satisfy the rebate checks that CPG issued on behalf of Canon and other companies.
Canon has made arrangements for such checks to be honored despite CPG's bankruptcy. Accordingly, if you have not yet presented such check to your bank for payment, please feel free to do so now.
Notwithstanding Canon's efforts in making arrangements to have rebate checks honored, as of the close of business on November 20, we received information that a small percentage of the outstanding rebate checks that were issued by CPG and dated on or before November 14, 2008 were returned unpaid. Canon has identified the affected customers and is in the process of sending replacement checks. Please allow approximately ten (10) business days for processing replacement checks. Canon will also reimburse those affected customers their returned check charge (see below for instructions). We apologize for any inconvenience, delay or confusion this situation with CPG has caused.
Accordingly, we request that you take the following actions:
If you are holding or receive a rebate check for printer or video products which is dated on or before November 14, 2008, and such check has not previously been returned unpaid, please present that check to your bank for payment. If you have not yet mailed in your rebate claim materials, please note that Canon has made processing arrangements with a new mail-in address. Please direct those materials to the following address instead of the address referenced in the rebate materials:
Canon USA Rebates
P.O. Box 342140
Bartlett, TN 38184
If your rebate check was returned unpaid as noted above, we are processing replacement checks now which will be mailed to you and you should receive in approximately ten (10) business days. Once such replacement check is deposited, please destroy your returned rebate check, which will not be honored. In the event your bank has charged you a returned check fee on the original rebate check which was returned unpaid, please submit the letter from the bank advising of such charge or, if unavailable, such other evidence as you may obtain that reasonably supports your return check charge to:
Canon Recovery
P.O. Box 343150
Bartlett, TN 38184
Please black out or otherwise delete any sensitive information, including your account number and statement balance from the documents you submit to support your request for reimbursement of a return check fee. Canon will promptly process these charges and reimburse affected individuals. We are committed to ensuring that you receive your rebate as soon as possible and that you will continue to have full confidence in Canon U.S.A., Inc.
We apologize again for any inconvenience.
Sincerely,
Canon U.S.A., Inc.
Dear Valued Customer,
This is an official message from Canon U.S.A., Inc.
The third-party rebate processing company, Continental Promotion Group (CPG), that was responsible for processing rebate claims and issuing mail-in rebate checks for Canon-brand printer and video products (along with many other products from a number of other companies) filed a Chapter 11 Bankruptcy petition on Friday, November 14. The funds provided to them by Canon U.S.A., Inc. (and other companies) are no longer available to satisfy the rebate checks that CPG issued on behalf of Canon and other companies.
Canon has made arrangements for such checks to be honored despite CPG's bankruptcy. Accordingly, if you have not yet presented such check to your bank for payment, please feel free to do so now.
Notwithstanding Canon's efforts in making arrangements to have rebate checks honored, as of the close of business on November 20, we received information that a small percentage of the outstanding rebate checks that were issued by CPG and dated on or before November 14, 2008 were returned unpaid. Canon has identified the affected customers and is in the process of sending replacement checks. Please allow approximately ten (10) business days for processing replacement checks. Canon will also reimburse those affected customers their returned check charge (see below for instructions). We apologize for any inconvenience, delay or confusion this situation with CPG has caused.
Accordingly, we request that you take the following actions:
If you are holding or receive a rebate check for printer or video products which is dated on or before November 14, 2008, and such check has not previously been returned unpaid, please present that check to your bank for payment. If you have not yet mailed in your rebate claim materials, please note that Canon has made processing arrangements with a new mail-in address. Please direct those materials to the following address instead of the address referenced in the rebate materials:
Canon USA Rebates
P.O. Box 342140
Bartlett, TN 38184
If your rebate check was returned unpaid as noted above, we are processing replacement checks now which will be mailed to you and you should receive in approximately ten (10) business days. Once such replacement check is deposited, please destroy your returned rebate check, which will not be honored. In the event your bank has charged you a returned check fee on the original rebate check which was returned unpaid, please submit the letter from the bank advising of such charge or, if unavailable, such other evidence as you may obtain that reasonably supports your return check charge to:
Canon Recovery
P.O. Box 343150
Bartlett, TN 38184
Please black out or otherwise delete any sensitive information, including your account number and statement balance from the documents you submit to support your request for reimbursement of a return check fee. Canon will promptly process these charges and reimburse affected individuals. We are committed to ensuring that you receive your rebate as soon as possible and that you will continue to have full confidence in Canon U.S.A., Inc.
We apologize again for any inconvenience.
Sincerely,
Canon U.S.A., Inc.